Gambling should be a form of entertainment, not a way to make money or recover financial losses. Noxino provides responsible gambling information and account restrictions designed to help players manage their activity. This page explains the controls currently supported, how self-exclusion works and where to find independent help if gambling is becoming difficult to manage.
Gambling Responsibly: The Basics
Responsible gambling starts with deciding how much money and time you can afford to spend before you play. Do not use money needed for rent, bills, food or other essentials, and never increase your bets simply to recover previous losses.
Take regular breaks and keep gambling in balance with work, relationships and other activities. If staying within your own limits becomes difficult, stop playing and consider using self-exclusion or contacting an independent support service.
Tools and Controls Available at Noxino
The current responsible gambling information encourages players to set financial and time boundaries and provides a formal self-exclusion process for anyone who wants to stop gambling.
Deposit Limits
Noxino advises players to decide in advance how much they can afford to deposit and treat that amount as a firm limit.
The current first-party responsible gambling information does not specify a confirmed self-service account path, such as daily, weekly or monthly limit controls within the settings menu. If you want help applying a deposit restriction to your account, contact support before making another deposit.
Session and Time Limits
Players are encouraged to decide how long they intend to gamble before starting and to stop once that period has been reached. Regular breaks are also recommended if you become tired or find it difficult to concentrate.
The current responsible gambling information does not confirm an automated reality-check or forced session-time feature. Treat your chosen time limit as a personal boundary and contact support if you need a stronger account restriction.
Self-Exclusion
Self-exclusion is available when you want to prevent yourself from accessing the gambling services for a defined period. Requests can be made by email, and Noxino’s General Terms state that a requested self-exclusion will be implemented within 24 hours.
The Responsible Gambling policy describes temporary exclusion periods from six months to five years. The General Terms also allow a player to request permanent self-exclusion.
During a temporary self-exclusion period, you cannot access the account or services, make deposits or withdrawals, or access the funds held in the account. Access is restored only once the agreed exclusion period has ended.
A permanent self-exclusion closes the account permanently. The General Terms state that any remaining account funds are forfeited in that situation.
A temporary self-exclusion cannot simply be reversed because you change your mind during the selected period.
Warning Signs of Problem Gambling
Changes in behaviour can indicate that gambling is no longer staying within comfortable limits. Warning signs can include:
- spending more money or time gambling than you originally planned
- repeatedly trying to win back previous losses
- using money needed for everyday expenses
- borrowing money so you can continue gambling
- hiding how much you gamble from people close to you
- allowing gambling to interfere with work, study or other responsibilities
- experiencing relationship problems because of gambling
- feeling unable to stop even when you want to
Recognising one or more of these behaviours does not require you to deal with the situation alone. Independent and confidential support is available.
Getting Help: Support Organisations
Independent organisations can provide confidential advice, assessment and treatment separately from Noxino. The following services are available in several of the main European markets.
Germany
Check dein Spiel, operated by Germany’s Federal Institute of Public Health (BIÖG), provides information and confidential gambling support. Its free and anonymous telephone counselling service is available on 0800 1 37 27 00, with published opening hours throughout the week.
Austria
Spielsuchthilfe provides free and confidential support across Austria, including telephone and online counselling, psychotherapy and social and debt counselling. The service can be contacted on +43 1 544 13 57 or at [email protected].
Switzerland
SOS Spielsucht provides free and anonymous support for people affected by gambling problems. Its telephone counselling service is available 24 hours a day on 0800 040 080, with online counselling and regional support services also available.
Netherlands
Loket Kansspel is the central Dutch support service for gambling problems. It provides free and anonymous assistance, including a 24/7 telephone helpline on 0800 24 000 22, plus chat and WhatsApp support during published hours.
International Resources
Gambling Therapy provides free global online support for people affected by problem gambling and their families. Its live support service offers confidential contact with trained advisers and can help users locate appropriate local services.
Gamblers Anonymous also provides international, virtual and telephone meetings for people who want support with a gambling problem.
How to Contact Noxino for Gambling-Related Support
For help with responsible gambling restrictions, self-exclusion or a concern about your gambling activity, contact Noxino through 24/7 live chat or email [email protected].
If you want to self-exclude, clearly state that you are requesting self-exclusion and specify the required period. Email requests are particularly important because the General Terms use email as the formal route for activating self-exclusion.
Frequently Asked Questions
The responsible gambling guidance recommends deciding how much you can afford before depositing. The current first-party information does not publish a verified self-service process for changing deposit limits in the account settings, so contact live chat or [email protected] if you want help applying a financial restriction.
Not during an active temporary exclusion period. Self-exclusion is intended to remain in place for the selected duration, and account access is restored only when that period ends. A permanent self-exclusion closes the account permanently.
During a temporary self-exclusion, you cannot access your account balance or initiate a deposit or withdrawal until the exclusion period has ended. For permanent self-exclusion, the General Terms state that remaining funds are forfeited when the account is permanently closed.
Yes. The Responsible Gambling policy describes temporary self-exclusion periods starting at six months and extending up to five years. Permanent self-exclusion is also available under the General Terms.
Independent support is available through services such as Check dein Spiel in Germany, Spielsuchthilfe in Austria, SOS Spielsucht in Switzerland and Loket Kansspel in the Netherlands. International support is also available through Gambling Therapy and Gamblers Anonymous.